Terms of Use
Last updated: December 5, 2025
1. Agreement to Terms
By accessing and using ElevateOne.ai (the "Service"), you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this Service.
2. Subscription License
Subject to your compliance with these Terms and timely payment of all applicable subscription fees, O2O Insights GmbH grants you a limited, non-exclusive, non-transferable, non-sublicensable right to access and use the Service during your active subscription term, solely for your internal business purposes. This is a license to use the Service, not a sale or transfer of any rights in the underlying software or intellectual property. Under this license you may not:
- Sublicense, resell, transfer, or otherwise make the Service available to any third party
- Modify, adapt, or create derivative works based on the Service or its underlying technology
- Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Service
- Remove, alter, or obscure any proprietary notices, labels, or marks on or within the Service
- Use the Service to develop or offer a competing product or service
- Access or use the Service by any means other than through the interface expressly provided by ElevateOne
This license terminates automatically upon expiry or cancellation of your subscription, or upon your breach of these Terms.
3. User Accounts
When you create an account with us, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account. You are responsible for safeguarding the password and for all activities that occur under your account.
4. User Content
Our Service may allow you to upload, submit, or otherwise provide certain information, data, text, graphics, or other material (“Content”). You are responsible for the Content you provide through the Service, including its legality, accuracy, and appropriateness.
By providing Content through the Service, you grant O2O Insights GmbH a limited, non-exclusive license to use, process, and store such Content solely as necessary to provide the Service to you. You retain all ownership rights in your Content. We do not sell your Content to third parties or use it for any purpose beyond operating and improving the Service for you.
5. Prohibited Uses
You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service:
- In any way that violates any applicable national or international law or regulation
- To transmit, or procure the sending of, any advertising or promotional material without our prior written consent
- To impersonate or attempt to impersonate the Company, a Company employee, another user, or any other person or entity
- To engage in any other conduct that restricts or inhibits anyone's use or enjoyment of the Service
- To use the Service in any manner that could disable, overburden, damage, or impair the Service
6. Intellectual Property
The Service and its original content, features, and functionality are and will remain the exclusive property of O2O Insights GmbH and its licensors. The Service is protected by copyright, trademark, and other laws of both Germany and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.
7. Termination
We may suspend or terminate your account and access to the Service immediately and without notice if: (a) you materially breach these Terms and fail to remedy such breach within 7 days of written notice; (b) you breach these Terms in a manner that cannot be remedied; (c) you engage in fraudulent, illegal, or abusive activity; or (d) we are required to do so by applicable law.
We may also terminate your subscription without cause by providing at least 30 days’ written notice to the email address associated with your account. In such cases, we will provide a pro-rated refund of any prepaid, unused subscription fees.
Upon termination, your right to access the Service ceases immediately. You may request an export of your Content within 30 days of termination; after this period, we may permanently delete your data. All provisions of these Terms which by their nature should survive termination shall remain in effect, including but not limited to ownership provisions, warranty disclaimers, and limitations of liability.
8. Limitation of Liability
In no event shall O2O Insights GmbH, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.
9. Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
10. Governing Law
These Terms shall be governed and construed in accordance with the laws of Germany, without regard to its conflict of law provisions. Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
11. Changes to Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
12. Payments, Subscriptions & Refunds
ElevateOne is offered as a subscription-based Software-as-a-Service. Payments are processed by Paddle.com Market Limited (“Paddle”), who acts as Merchant of Record for all transactions. By purchasing a subscription, you agree to Paddle’s terms of service in addition to these Terms.
Subscriptions & Billing
Subscriptions are billed on a recurring basis (monthly or annually, depending on your selected plan). Your subscription renews automatically at the end of each billing period unless cancelled prior to the renewal date. You may cancel your subscription at any time through your account settings.
Refund Policy
We offer a 14-day money-back guarantee for new subscriptions. If you are not satisfied with the Service, you may request a full refund within 14 days of your initial purchase by contacting us at info@elevateone.ai. Refund requests submitted after this period will be considered at our sole discretion and are not guaranteed. Renewals of existing subscriptions are non-refundable except where required by applicable law.
Price Changes
We reserve the right to modify subscription pricing at any time. We will provide at least 30 days’ notice of any price changes before they take effect. Continued use of the Service after the price change takes effect constitutes acceptance of the new pricing.
13. Contact Us
If you have any questions about these Terms, please contact us:
- By email: info@elevateone.ai
- By mail: O2O Insights GmbH, Schützenstrasse 7, 73033 Göppingen, Germany