1. Introduction

O2O Insights GmbH ("we", "our", or "us") operates ElevateOne.ai. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

2. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include:

Email address
First name and last name
Phone number
Business information
Usage data

Usage Data

We may also collect information on how the Service is accessed and used. This Usage Data may include information such as your computer's Internet Protocol address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.

Payment Data

All purchases are processed by Paddle.com Market Limited (“Paddle”), who acts as Merchant of Record for all transactions with ElevateOne. When you make a purchase, Paddle collects and processes your payment information (including payment card details, billing address, and transaction history) directly on their infrastructure, in accordance with their own Privacy Notice. We do not have access to your full payment card details. For questions about how your payment data is handled, please review Paddle’s Privacy Notice or contact Paddle at paddle.net.

3. Use of Data

ElevateOne.ai uses the collected data for various purposes:

To provide and maintain our Service
To notify you about changes to our Service
To allow you to participate in interactive features when you choose to do so
To provide customer support
To gather analysis or valuable information so that we can improve our Service
To monitor the usage of our Service
To detect, prevent and address technical issues

4. GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. You have the right to:

Access and receive a copy of your personal data
Rectify your personal data
Erase your personal data
Restrict processing of your personal data
Object to processing of your personal data
Data portability

5. Cookies and Tracking

We use cookies and similar technologies on ElevateOne.ai. Below we explain which categories of cookies we use, their purpose, legal basis, and retention period. You can accept, reject, or change your preferences at any time via the “Cookie settings” button on the website.

Necessary Cookies

These cookies are required for the website to function securely. They enable core features such as session management, security, and remembering your cookie preferences. Legal basis: Legitimate interest (Art. 6(1)(f) GDPR) / contract performance. Retention: Session or up to 12 months depending on the cookie. These cookies cannot be disabled.

Analytics Cookies

We use Google Analytics 4 (Google LLC / Google Ireland Limited) to understand how visitors interact with our website — for example, which pages are visited most and how users navigate the site. This data helps us improve the user experience. Google Analytics only loads after you give your explicit consent. Google may transfer data to servers in the United States; this transfer is covered by Standard Contractual Clauses. Legal basis: Consent (Art. 6(1)(a) GDPR). Retention: Up to 14 months (Google Analytics default). You can opt out at any time via the cookie settings or via the Google Analytics opt-out browser add-on.

Marketing Cookies

Marketing cookies allow us to personalize content and measure the effectiveness of campaigns. These cookies are only activated after you give your explicit consent. Legal basis: Consent (Art. 6(1)(a) GDPR). Retention: Up to 12 months.

Third-Party Cookies (Paddle)

When you make a purchase, you interact with Paddle’s checkout interface. Paddle may set cookies necessary to process your transaction and prevent fraud. These cookies are governed by Paddle’s Privacy Notice.

Withdrawing Consent

You can withdraw or change your cookie consent at any time by clicking the “Cookie settings” button on any page of the website. Withdrawing consent does not affect the lawfulness of processing based on consent before its withdrawal. You can also delete cookies already stored on your device through your browser settings.

6. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

7. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our legal agreements and policies.

8. Transfer of Data

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

9. Disclosure of Data

We may disclose your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend our rights or property
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of users of the Service or the public
Protect against legal liability

10. Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: info@elevateone.ai
By mail: O2O Insights GmbH, Schützenstrasse 7, 73033 Göppingen, Germany